Terms of Service

This website is operated by Mira Fasion. Throughout the site, the terms “we,” “us,” and “our” refer to Mira Fasion. Mira Fasion offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms.

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may make use of their right of withdrawal.
Consumer: the natural person not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Long-term transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
Durable data carrier: any tool that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely.
Distance contract: an agreement concluded in the context of an organized distance sales system, where up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication.
Means of distance communication: tools that can be used to conclude an agreement without the consumer and entrepreneur being in the same space at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the contract within a 30-day cooling-off period without giving any reason. During this period, the consumer will handle the product and packaging with care.

If the consumer exercises their right of withdrawal, they shall return the product with all supplied accessories, and if reasonably possible, in the original condition, according to reasonable instructions provided by the entrepreneur.

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate how the general terms and conditions can be viewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the general terms may be made available electronically in a way that the consumer can store them on a durable data carrier. If this is not reasonably possible, the entrepreneur shall indicate where they can be consulted electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these terms, then the consumer can always invoke the applicable provision most favorable to them in the event of contradictory conditions.

If any provision is void or annulled, the remaining terms shall remain in force, and the parties shall replace the void provision with one that matches the original intent as closely as possible.

Unregulated situations and ambiguities shall be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited duration or is subject to conditions, this shall be stated explicitly. Offers are non-binding. The entrepreneur is entitled to change the offer.

Offers include a complete and accurate description of the products and/or services. Images are truthful representations. Obvious errors or mistakes are not binding.

Images and specifications are indicative and cannot give rise to compensation or termination of the contract.

The offer contains information such that the consumer understands the rights and obligations attached, including:

Possible delivery costs
How the contract will be formed
Whether the right of withdrawal applies
Payment, delivery, and execution methods
Validity period of the offer or price
Costs for distance communication if above standard rates
Archiving of the agreement and accessibility for the consumer
How to correct provided data
Other available languages besides Dutch
Codes of conduct the entrepreneur follows
Minimum duration of long-term transactions
Optional: available sizes, colors, materials

Article 5 – The Agreement

The contract is concluded upon acceptance of the offer by the consumer and meeting the conditions.

If accepted electronically, the entrepreneur shall confirm receipt without delay. Until confirmed, the consumer may dissolve the agreement.

The entrepreneur ensures appropriate security measures for electronic data transfer and a secure web environment. For electronic payments, appropriate security will be in place.

The entrepreneur may assess whether the consumer can meet payment obligations and, based on legitimate grounds, may refuse or attach special conditions to an order.

With the product or service, the entrepreneur shall provide:

The business address for complaints
Withdrawal instructions or the exclusion thereof
Warranty and post-purchase service details
The information from Article 4, paragraph 3, if not previously provided
Cancellation terms for agreements longer than one year

For long-term transactions, the above applies only to the first delivery.

Article 6 – Right of Withdrawal

Consumers may cancel product purchases within 30 days without giving reasons. This period starts the day after receipt.

During this time, consumers must handle products and packaging carefully and only unpack as necessary to determine if they want to keep the item.

If they withdraw, they must return the product with all accessories in original condition and packaging, according to reasonable instructions from the entrepreneur.

Notification of withdrawal must be given in writing or by email within 30 days of receipt.

Products must then be returned within 30 days. Proof of return (e.g., shipping receipt) is required.

If the deadline passes without notification or return, the purchase is final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

If the consumer paid an amount, the entrepreneur shall refund it as soon as possible, but no later than 30 days after withdrawal and receipt of the returned product or proof thereof.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products as stated in paragraphs 2 and 3. Exclusion is only valid if clearly stated before the contract is concluded.

Exclusion is possible for:

Custom-made products
Clearly personal items
Perishables
Products that cannot be returned due to their nature
Items subject to financial market fluctuations
Newspapers and magazines
Media or software with broken seals
Hygiene products with broken seals

Article 9 – The Price

Prices remain fixed during the offer period, except for VAT changes.

Variable pricing is allowed for products influenced by financial market fluctuations. This must be stated.

Price increases within three months are allowed only if legally required.

Price increases after three months are allowed if agreed upon and:

They result from legal regulations
The consumer can cancel as of the date the new price takes effect

All prices are subject to printing and typing errors. No liability for errors. No obligation to deliver at erroneous prices.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products/services conform to the contract, stated specifications, and reasonable usability requirements.

Manufacturer warranties do not affect legal consumer rights.

Defects or wrong deliveries must be reported within 30 days. Returns must be in original packaging and condition.

The warranty period equals the factory warranty period.

The warranty does not apply if:

The product was repaired or modified by the consumer or third parties
The product was misused or stored under improper conditions
The defect was caused by government regulations

Article 11 – Delivery and Execution

The entrepreneur will handle orders with the utmost care.

Orders will be executed within 30 days unless a longer period was agreed upon.

If there is a delay, or partial or no delivery, the consumer will be notified within 30 days and may cancel the contract without cost.

In case of cancellation, the entrepreneur will refund the payment within 30 days.

If a product is unavailable, the entrepreneur will offer a replacement. The consumer will be informed, and replacement items may be returned at no cost.

The entrepreneur bears the risk of damage or loss until delivery to the consumer or a designated third party, unless agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination, and Renewal

Termination

The consumer may terminate indefinite contracts at any time with a notice period of no more than one month.
Fixed-term contracts may be terminated at the end of the term with a notice period of no more than one month.
Termination may occur at any time, using the same method as the contract was concluded.

Renewal

Fixed-term contracts may not be renewed or extended tacitly.
Exception: newspaper/magazine subscriptions may be extended once for a maximum of 3 months.
Contracts may be tacitly renewed for an indefinite term only if the consumer can terminate with a maximum notice of 1 month, or 3 months for infrequent publications.
Trial subscriptions automatically expire.

Duration
Contracts lasting over one year can be canceled at any time after one year with one month's notice unless unreasonable.

Article 13 – Payment

Unless otherwise agreed, amounts must be paid within 7 business days after the cooling-off period starts.

For service contracts, the term starts after confirmation of the agreement.

Consumers must report inaccuracies in payment data immediately.

In case of non-payment, the entrepreneur may charge reasonable costs, as previously communicated.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days after the consumer discovers the defect, fully and clearly described.

The entrepreneur will respond within 14 days.

If a complaint requires more time, the consumer will be notified within 14 days with a timeframe.

Unresolved complaints result in a dispute subject to the dispute procedure.

Complaints do not suspend obligations unless agreed otherwise.

If a complaint is justified, the entrepreneur may replace or repair the product free of charge.

Article 15 – Disputes

Contracts between the entrepreneur and consumer to which these terms apply are governed exclusively by British law, even if the consumer resides abroad.