A little help.

Contact contactmirasupport@gmail.com with your account email and what happened. For purchases, include the receipt or checkout reference. Please don’t send passwords, card details, or private camera footage.

Using your mirror

Open Mira directly in Safari on your iPhone, allow camera access, and choose a clear clothing image. Place the phone upright and step back until the clothing area is in view. Use the full-screen mirror and countdown to get into position.

Each session includes 30 seconds of live viewing. Setup and connection time do not use your viewing time. Keep a steady internet connection; an interruption can end the preview early. AI previews help you explore a style, but do not guarantee fit or size.

Your Shopping Pass

The Mira Shopping Pass is $14.99 for five live sessions, paid once. There is no subscription, renewal, or cancellation step needed to avoid future charges. Credits have no scheduled expiry.

Credits appear after Stripe confirms payment. If a payment is pending, return to Plan & billing and check again. Don’t buy a second pass to resolve a pending payment.

If new passes are temporarily paused, you can still use try-ons already on your account. An unfinished checkout may also be saved: sign in, open Plan & billing, and choose Resume checkout. If that order’s payment is already processing, Mira checks it instead of starting another payment.

Requesting a first-look refund

If your first look isn’t useful, request a full refund of your first pass within 7 days of purchase, after at most one used session and before using another. You can also request before using any session.

1. Finish your active session, then open Plan & billing.
2. Find the first pass in Purchase history and choose Request first-look refund.
3. Review the amount and confirm. Unused sessions from the pass will be canceled, with no credit penalty on your next purchase.

While a refund is requested or pending, new live sessions and purchases are paused. Choose Check / resume refund in Purchase history to check progress or safely continue your existing request after a refresh or interruption. This continues the refund you already confirmed. A pending message does not mean money has been returned. Once the refund is processed, your bank controls when it appears. If it fails, retry when offered or contact support.

Eligibility comes from your purchase and session history. If the action is missing or you have another purchase issue, contact us. Read the full first-look refund conditions.

When a session is interrupted

If Mira cannot issue your session token, a confirmed failure restores your credit when the account service is available. If the connection fails after a token is issued, use the first-look refund when eligible or contact support with the approximate time so we can review the session.

Your saved looks

Clips and clothing currently stay in this browser on this device. Replaying a saved clip does not use another credit. Download favorites before clearing browser storage or switching devices.